Privacy Policy

In this Privacy Policy the terms ‘us’ ‘we’ or ‘our’ means Before You Buy Australia Pty Ltd (ACN 604 849 470). We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

By providing personal information to us or accessing or using our website or services you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change or update our Privacy Policy from time to time, having regard to changes in our business practices, technology or legal obligations, by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy. Your continued use of our website or services after any changes take effect constitutes your acceptance of the updated Privacy Policy. This Privacy Policy was last updated on 14 July 2026.

Personal information includes information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples may include your name, age, gender, postcode, contact details and financial information, including your credit card information.

What personal information do we collect?

1. We may collect the following types of personal information:

(a) name;
(b) mailing or street address;
(c) email address;
(d) telephone number and other contact details;
(e) age or date of birth;
(f) your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
(g) details of the products and services we have provided to you (including details of the relevant property) or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
(h) any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information;
(i) information you provide to us through customer surveys and our questionnaire; or
(j) any other personal information that may be required to facilitate your dealings with us.

2. We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

(a) register on our website;
(b) interact with your questionnaire;
(c) interact with our sites, services, content and advertising; or
(d) invest in our business or enquire as to a potential purchase in our business.

3. We may also collect information about how you access, use and interact with our website, including your IP address, device type, browser type, operating system, pages visited, time and date of visit, and referral source. We use cookies on our website as a fundamental interaction with your internet browser. A “cookie” is a small text file placed on your device by our web server when you visit our website. We use cookies on the website for various purposes, including where you access Linked Websites. We may use cookies to collect and use information for a range of purposes, including to maintain and improve the operation of our website, to track user preferences and product requirements and to improve advertising relevance. Therefore, if you wish to make full use of our website, it is recommended that you accept cookies. You may configure your browser to refuse cookies, but this may affect your ability to use the full functionality of our website.

4. In addition, if you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, to the extent that such acts and practices are exempt from the Privacy Act.

5. If you provide us with personal information about another individual (for example, details of a co-owner, agent or third party contact), you represent that you are authorised to disclose that information to us and that you have taken reasonable steps to notify that individual of the matters set out in this Privacy Policy. We will handle that individual's personal information in the same way as described in this Privacy Policy.

Why do we collect, use and disclose personal information?

6. We may collect, hold, use and disclose your personal information for the following purposes:

(a) to enable you to access and use our website and products and services;
(b) to arrange for third party service providers to provide services that you have ordered from them;
(c) to connect you with professional tradesmen and other service providers who may be able to assist you;
(d) to keep the selling estate agent (of the property in respect of which you have ordered services) informed and so that the selling estate agent (of the property in respect of which you have ordered services) can make contact with you in relation to the provision of the relevant third party service;
(e) to keep the buying estate agent or conveyancer (whom you have already engaged in connection with the provision of the third party services to you) informed;
(f) to operate, protect, improve and optimise our website, products, services and business and our users' experience, such as to perform analytics, conduct research and for advertising and marketing (including direct marketing where you have expressly consented to receive same);
(g) to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
(h) to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
(i) to consider your employment application.

To whom do we disclose your personal information?

7. We may disclose personal information for the purposes described in this privacy policy to:

(a) our employees and related bodies corporate;
(b) third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
(c) the third party service providers who will provide services that you have ordered;
(d) selling estate agents of the property in respect of which you have ordered services in connection with the provision of the third party services to you;
(e) buying estate agents or conveyancers whom you have already engaged in connection with the provision of the third party services to you;
(f) our home connection partners, MovingHub (Moving Hub Pty, ABN: 64 637 137 154) and Move Me In (Ire Pty Ltd, ABN: 66 158 167 590) (Home Connection Partners) (where you have expressly consented to such disclosure);
(g) professional advisers, dealers and agents;
(h) payment systems operators (e.g. merchants receiving card payments);
(i) our existing or potential agents, business partners or partners;
(j) anyone who proposes to invest in us or acquire us or our assets or businesses (or any part of them);
(k) specific third parties authorised by you to receive information held by us; and/or
(l) other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Direct marketing materials

8. We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). We will only send you direct marketing communications where you have expressly consented to receive them. You may provide this consent by ticking the relevant box on our website registration form or by otherwise opting in. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical. At any time you may withdraw your consent and opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications, and we will ensure that your name is removed from our mailing list.

9. Our Home Connection Partners may send you direct marketing communications about their moving services that they consider may be of interest to you. They will only send you direct marketing communications where you have expressly consented to receive them. You may provide this consent by ticking the relevant box on our website registration form or by otherwise opting in. Our Home Connection Partners are solely responsible for their compliance with applicable privacy laws. Please contact them in relation to any privacy queries or complaints that you may have with their handling of your personal information.

Security

10. We do not currently disclose your personal information to recipients located outside Australia. Should this change, we will update this Privacy Policy and take appropriate steps, including where required obtaining your consent or ensuring the overseas recipient is subject to a law or binding scheme providing substantially similar privacy protections to those under the APPs (APP 8).

11. Where it is lawful and practicable to do so, you may interact with us anonymously or by using a pseudonym. However, in most circumstances we will require you to identify yourself in order to provide our services, respond to your enquiries or comply with our legal obligations.

12. We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information. We will take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs. We store most information about you in computer systems and databases operated by either us or our external service providers. Some information may be recorded in paper files that we store securely.

Links

13. Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

14. You can access the personal information we hold about you if you contact us. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected in accordance with the APPs and applicable laws.

Making a complaint

15. If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time in accordance with the Privacy Act. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take. Alternatively, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au for guidance on further steps available to you.

Contact us

16. For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us.